I was hired by the Garden State Flower Cooperative to conduct user experience research and redesign their existing pre-ordering system for their weekly markets. After conducting interviews, a journey map and a participatory design session, I implemented, designed, and tested a new mobile-friendly preordering system, increasing user engagement and overall preorders by over 200%.
I led a comprehensive user experience research initiative for the co-op's pre-order process, employing qualitative UX research techniques that involved engaging flower growers and florists through interviews. To gain deeper insights, I crafted a detailed journey map of their experience and facilitated a participatory design session to foster collaboration.
Previously, growers and buyers utilized a shared Google Sheet to add inventory and place preorders for the upcoming market day.
Armed with valuable insights and recommendations, I spearheaded the implementation of an advanced mobile pre-ordering system. This innovative solution enables florists and buyers to effortlessly add inventory and place pre-orders for the upcoming market day, all from the convenience of any mobile device. We also empowered growers to manage and fulfill orders on-the-go, thanks to a user-friendly interface accessible on their phones.s
New features include:
After the preliminary research was conducted and the new preorder system was rolled out, three virtual training sessions were conducted with the following documentation delivered to the GSFC's stakeholders: