I'm a Project Manager and Business Systems Analyst who coordinates projects for Ford's digital programs & experiences.
With over 10 years of experience in web & software development, my work showcases my ability to manage large-scale projects and programs throughout the Software Development Life Cycle with stakeholders and developers from across the globe.
My ongoing curiosity led me to pursue a Master of Science at the University of Michigan, where I studied UI/UX Research and Design. In my free time, I self-host a Linux server and deploy my own digital infrastucture to learn more about how web technologies work.
I spearheaded the design, implementation, and testing of a highly intuitive and mobile-friendly preordering system, leveraging a diverse range of user experience methodologies to gather valuable insights. Armed with these findings, I implemented a new preordering process, enhancing it from both a B2B and B2C standpoint, increasing user engagement and propelling preorder sales to over 200% year over year.
I led a comprehensive user experience research initiative for the co-op's pre-order process, employing qualitative UX research techniques that involved engaging flower growers and florists through interviews. To gain deeper insights, I crafted a detailed journey map of their experience and facilitated a participatory design session to foster collaboration.
Armed with these valuable insights and recommendations, I spearheaded the implementation of an advanced mobile pre-ordering system. This innovative solution enables florists and buyers to effortlessly add inventory and place pre-orders for the upcoming market day, all from the convenience of any mobile device. We also empowered growers to manage and fulfill orders on-the-go, thanks to a user-friendly interface accessible on their phones.
While at Thomson, I designed, prototyped, and tested new software features for the Accounting CS software suite. I also wrote and implemented end-to-end quality assurance testing plans and collaborated with dozens of international colleagues remotely to ensure our software was free of bugs. Lastly, I wrote and executed complex SQL queries on large data sets for our clients and internal teams.